Frequently Asked Questions
Everything you need to know about shopping at Jim Kidd Sports
How long will it take for my order to be delivered?
Standard shipping typically takes 3-7 business days within Australia. Regional and remote areas may experience slightly longer delivery times depending on the local courier service.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for unused items in their original packaging. Please ensure tags are attached and shoes are returned in their original box to be eligible for a refund or exchange.
Do you offer Click and Collect services?
Yes, Click and Collect is available at select Jim Kidd Sports store locations. Simply select the 'Pick Up' option at checkout and wait for your notification email before heading to the store.
Are the products sold on your website authentic?
Absolutely. We are an authorized retailer for all brands we carry, including Nike, Adidas, ASICS, and Puma, ensuring you receive 100% authentic sporting goods every time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free buy now, pay later options like Afterpay and Zip Pay.
Can I track my shipment once it has been sent?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.